Frequently Asked Questions
Everything you need to know about your JHPUSA shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' including measurements in inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, JHPUSA ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.
How can I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.